Return Policy
RETURN POLICY:
We allow customers to return their products within 30 days of purchase for a refund. Returns will incur a $6 fee for shipping.
Holiday Return Window: Any orders placed between October 15 - December 25, 2023 may be returned until January 15th, 2024.
To submit a return request, please email us at lexalanejewelry@gmail.com. Once your request is approved, you will receive a prepaid return label via email.
YOU WILL NEED THE FOLLOWING INFORMATION TO REQUEST A RETURN:
- Order Number - Your Order Number can be found in your order confirmation email.
- Email Address - You’ll need to provide the email that was used to place your Lexa Lane order.
All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued.
You can expect your return to be processed within 10 business days of our returns department receiving it. We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
ADDITIONAL ITEMS TO CONSIDER:
- Once an order has been submitted into our system, we can do our best to cancel or make changes to it, but after shipping, we cannot make changes.
- We do not offer "exchanges".
- If you would like to make an exchange, the process is to return the original item(s) and place a second order for your desired item(s). You may do this before or after we have processed the refund for your original order.
- Refunds do not include the original shipping cost (if applicable).
- For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.
- We do not offer international shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lexalanejewelry@gmail.com.